'I said I wanted to dispose of it'
Tell the lab a container is near mint and you want it gone, and it refuses to recommend disposal. We would rather buy it from you at top band. People find this annoying and then they find it useful.
For thirteen years the decision about what a container should become lived in two people's heads. Writing it down as something a customer could run themselves turned out to be harder, and more revealing, than building it.
Every container that comes through the gate gets a decision: reuse, rebottle, repurpose or recycle. Until this year that decision was made by two graders using eighteen checks and a lot of accumulated pattern recognition. Writing it down exposed how much of it was not actually judgement at all.
That was the surprising part. Thirteen years of expertise decomposed into about forty lines of decision logic plus two checks that need a human nose and a human eye. The expertise is real — it is just concentrated in a much smaller place than it felt like from inside.
Tell the lab a container is near mint and you want it gone, and it refuses to recommend disposal. We would rather buy it from you at top band. People find this annoying and then they find it useful.
A split bottle sounds terminal and is not. The cage, pallet and hardware are about 60% of the container by weight and are usually fine. That is a rebottle, and it is roughly half the price of replacement.
A solvent container can be spotless and still permanently unsuitable for product service, because aromatics absorb into the polyethylene wall. The lab says so instead of selling you a wash cycle that cannot help.
Because we cannot sell a history we cannot prove and nobody serious will buy one. Undocumented containers cap at B. This is the single most common objection and the least negotiable.
We built the thing so that it would sometimes argue with the person using it. A tool that always ends in 'contact us' is a form with extra steps, and we had enough of those already.
The one addition we did make is the ticket code. Every verdict generates a short code you can paste into the contact form, and the grader reading your request then knows exactly which container you are describing before they reply. It is a small thing that removes an entire round of email.
Three questions about a container you already have, and the honest verdict with the environmental arithmetic attached.