One yard, one inbox
Everything reaches the same desk in Peoria: the form, the email, the audit request and the 400-container shutdown nobody warned us about.
- Sheet
- 09
- Revision
- 2026-10
- Scale
- 1:1
- Drawn at
- Peoria IL
Address
1702 W Chanute RdPeoria, IL 61615
United States
Four acres on the north side of Peoria. Gate on Chanute Road, office in the grey building, scale on the left as you come in.
Open in maps →Quotes, grading questions, audit requests, hiring, and the occasional person asking whether a tote will fit through their basement door. (It will not.)
No phone number — deliberately. See below for why.
Yard hours
- Monday - Friday7:00 AM - 5:00 PM CT
- Saturday8:00 AM - 1:00 PM CT
- SundayClosed (yard pickups by appointment)
All times Central. Email is answered through the working day and usually once more in the evening during spring season.
Chanute Road, north Peoria
From I-74, take the Route 6 spur north, exit at University Street and head west. The yard is on the north side of Chanute Road — look for the stack of cages three high along the fence line, which is the only landmark anybody has ever needed.
- Semi access from Chanute Road, no residential streets involved.
- Turning room inside the gate for a 53 foot trailer.
- Scale on site; weight tickets available for any load.
- Twenty minutes from the Peoria airport, ninety from Bloomington.
After you send that form
A grader reads it
Not a sales rep, not an auto-responder. The person who will handle your containers reads the request.
You get a written reply
Usually the same business day, always with specifics: grades, counts, price band and a load window.
We schedule against a real route
Your load goes onto an actual lane with a date, not into a pipeline to be nurtured.
Paperwork follows the truck
Bill of lading and diversion statement by email the same day the load moves.
Why there is no phone number
We removed it in 2019. Everything in writing means every commitment is timestamped, every grade is disputable against a record, and a grader can answer a dozen requests in the time one call takes. Response times improved and disputes nearly vanished.
Coming to the yard
- By appointment, weekday mornings are best — email a day or two ahead.
- Closed-toe shoes required. High-visibility vests provided at the office.
- We will load you with our forklift; bring your own straps and a legal way to secure the load.
- Yard pickups on Sundays are possible by prior arrangement for commercial accounts.
- If you want to audit the wash bay records or the diversion worksheets, say so when you book — we will have them out.
- Address
- 1702 W Chanute Rd, Peoria, IL 61615
- info@ibctotespickup.com
- Weekdays
- 7:00 AM – 5:00 PM CT
- Saturday
- 8:00 AM – 1:00 PM CT
- Sunday
- Closed — yard pickups by appointment
- Service radius
- 300 miles from Peoria, Illinois
Everything arrives in one inbox and goes to the right person
| If you are asking about | Who replies | Typical response | What to include |
|---|---|---|---|
| Buying containers | A grader | Same business day | Count, application, postal code, date needed |
| Selling us containers | A grader | 24 hours on photos | Count, last contents, access, four photos |
| Grading a disputed load | The grader who priced it | Same day | Photographs and the load number |
| Fabrication and custom builds | The fabricator | 1–2 days | A sketch, the discharge height, what goes in it |
| Washing and documentation | Wash bay lead | 1–2 days | Product name and concentration |
| Compliance and disposal | Yard manager | 1–2 days | Residue description, site state |
| Pooling and fleet programmes | Yard manager | 2–3 days | Fill cycles, transit days, whether units return |
| Audits and impact statements | Yard manager | 2–3 days | Reporting period and what you need evidenced |
| Hiring | Yard manager | A week | The word 'crew' in the message |
- Monday – Friday
- 7:00 AM – 5:00 PM Central
- Saturday
- 8:00 AM – 1:00 PM Central
- Sunday
- Closed — yard pickups by prior arrangement
- Email monitored
- Through the working day, and again most evenings in spring
- Yard visits
- By appointment, weekday mornings preferred
- Collection by you
- By appointment; bring straps, we load and weigh
What to put in the message field
- The count. Even a rough one. 'About forty' is far more useful than nothing.
- The last contents, by product name and concentration rather than category. 'Caustic' covers 5% and 50%, and they are different containers afterwards.
- How the containers are stored — indoors, outdoors, covered, stacked, and roughly how long.
- Site access: dock, forklift, ground level, gate width, and any truck length restriction.
- The date that actually matters, and why. 'Before the beans' beats a date picked to be polite.
- A Loop Lab ticket code if you ran one. The grader will know exactly which container you mean before they reply.
Why will you not take a phone call?
We removed the line in 2019. Everything in writing means every commitment is timestamped and every grade is disputable against a record, and a grader can answer a dozen requests in the time one call takes. Response times improved and disputes nearly vanished, so it stayed.
Is the form the same as emailing you?
It reaches the same desk. The form is faster for us to act on because it captures the count, the service and the postal code, which are the three things we would otherwise have to ask for.
How quickly do you really reply?
Usually the same business day. In the first three weeks of a compressed spring it can be two days, and we will say so rather than going quiet.
Can I send photographs?
Please do — reply to our first email with them. Four per container type: placard, valve open, top fitting, and a wide shot of the stack.
Do you have a sales team I can escalate to?
No. There is no sales department and nobody here is paid on volume. If you disagree with an answer, the yard manager will look at it, and that is the whole escalation path.
What if my question is not about buying anything?
Ask it anyway. A good share of our inbox is people checking whether a container is suitable for something, and several of those questions became blog posts.
The yard, if you visit
Gate on Chanute Road, office in the grey building, scale on the left as you come in. The stack of cages along the fence line is the only landmark anybody has ever needed. Closed-toe shoes, weekday mornings, and say so when you book if you want the wash bay records out on a table.