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Our story / milestones

Seventeen years, told in order

Every year that changed how the yard works — including the one where we got it wrong and published the number anyway.

Sheet
93
Revision
2026-10
Scale
1:1
Drawn at
Peoria IL
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A mailbox you actually read — the quote comes by email.
US or Canada only, 10 digits — for example (309) 555-0137.
Two letters, US or Canada.
US ZIP (61615) or Canadian (M5V 2T6).

We only use this to quote your totes. No lists, no resale, no robo-calls. Fields marked * are required.

  1. 2009

    Ninety totes and a borrowed pressure washer

    First load hauled out of Chillicothe on a rented flatbed. Washed in a gravel lot, sold to a greenhouse inside two weeks.

  2. 2011

    The Chanute Road yard

    Two acres, a gravel pad and a used forklift. Still the same address, just considerably more concrete now.

  3. 2012

    First grading standard

    Four bands, written on a whiteboard that stayed up for six years. Eighteen checks came later.

  4. 2014

    The wash bay goes closed loop

    Sump, separator and filtration installed. Fresh water use per tote drops from 60 gallons to about 4.

  5. 2015

    Rebottling line

    We stop scrapping containers with failed bottles and start reusing cages and pallets at scale.

  6. 2016

    First fleet pooling customer

    A regional syrup distributor asks us to just manage their containers. The program still runs.

  7. 2017

    The bad year

    A contaminated load we should have refused pushes diversion down to 91%. Intake rules rewritten; the write-up stays in the archive.

  8. 2018

    Fabrication shop opens

    Rain harvesters, planters and cut-tops stop being a side hustle and become a product line.

  9. 2019

    We delete the phone number

    Everything moves to writing. Response times improve, disputes nearly vanish, and audits get boring.

  10. 2020

    Essential operations

    Sanitiser and disinfectant producers need containers immediately. The yard runs six days a week for nine months.

  11. 2021

    Granulator installed

    HDPE regrind handled in house instead of brokered out. Diversion crosses 95%.

  12. 2022

    The Circular Tote Standard published

    Six commitments with dates attached, written so a customer can audit us against them.

  13. 2023

    300-mile radius formalised

    Standing lanes replace one-off trips, which is why pickup became free on qualifying loads.

  14. 2024

    Serialisation

    Laser-etched internal IDs and QR placards. Every container gets a traceable history from intake to release.

  15. 2025

    97% diversion, zero whole totes landfilled

    Our best year on both numbers. The remaining 3% is gasket rubber, adhesive and wash sludge.

  16. 2026

    The Loop Lab goes public

    The internal grading-to-next-life logic our yard crew used for years, turned into a tool anybody can use.

What changed every time

Three inflection points worth naming

2014

Closed-loop water

Reuse stopped being a story we told and became arithmetic we could defend. Fresh water per tote: 60 gal to 4.

2015

Rebottling

Suddenly a cracked bottle was a $60 repair instead of a scrapped container. Diversion jumped nine points in a year.

2019

Writing only

No phone line. Every commitment timestamped, every grade disputable against a record. The single best operational decision we made.

What grew and what did not

Seventeen years in five metrics

Metric20112015201920232025
Containers handled~2,40018,90028,30036,10041,200
Diversion rateNot measured92%94%95%97%
Fresh water per wash~60 gal6.8 gal5.2 gal4.4 gal4.1 gal
Headcount24689
Service radius60 mi150 mi250 mi300 mi300 mi
Grade bands published04 (whiteboard)4 (written)4 + 18 checks4 + 18 checks + staining scale
Containers handled grew 17-fold. Headcount grew four-fold. The difference is equipment and layout, not effort.
  • The water figure is the one we are proudest of. It fell by a factor of fifteen and it cost a capital project nobody asked us for.
  • The diversion figure moved five points in a decade, and every single point required either equipment or a rule that cost us revenue.
  • The radius stopped growing at 300 miles on purpose. Beyond that the freight arithmetic stops working and free pickup becomes a lie.
  • Headcount per container handled has fallen by three quarters, which is the only reason a nine-person yard can run this volume.
The decisions we would make differently

Four things we got wrong on the way

Mistake 01

Waiting until 2014 to close the water loop

For five years we ran an open-loop pressure washer in a gravel lot and told a reuse story. The honest description is that we moved an environmental cost from the landfill column to the water column, and we should have seen it sooner.

Mistake 02

Accepting the 2017 load

A large customer, an urgent deadline, and a site that could not describe half of what it was sending. Diversion fell two points and roughly nine tons went to landfill. The intake refusal list dates from that week.

Mistake 03

Selling Grade C to anybody who asked

Nine percent of revenue and sixty-eight percent of complaints, for years, because nobody had explained what the grade was for. The fix was a sentence in the quote, not a change to the product.

Mistake 04

Backfilling serialisation during a season

We budgeted six weeks to serialise standing inventory and it took five months, while running a spring. Inbound-only first would have been obvious to anybody who had done it before.

All four are written up properly

The 2017 load has its own report, still unedited in the archive. The Grade C decision and the serialisation rollout are both on the blog, with the numbers.

Read the yard log →
FAQ

Frequently Asked Questions

When did the yard start and where did it begin?

The timeline starts in 2009 with ninety totes hauled out of Chillicothe on a rented flatbed and washed in a gravel lot. The current Chanute Road yard dates from 2011 and is still the same address.

What changed when the wash bay went closed loop?

In 2014 the yard installed a sump, separator and filtration. Fresh water use per tote fell from about 60 gallons to about 4, and the site calls it reuse becoming arithmetic it could defend.

Why did the yard stop taking phone calls?

In 2019 everything moved to writing. The site says response times improved, disputes nearly vanished and audits became boring. Every commitment is timestamped and every grade can be checked against a record.

What went wrong in 2017?

A contaminated load that should have been refused pushed diversion down to 91 percent, and roughly nine tons went to landfill. Intake rules were rewritten, and the full report stays unedited in the archive.

Why does the service radius stop at 300 miles?

The site says that was on purpose. Beyond 300 miles the freight arithmetic stops working and free pickup would become a lie. Standing lanes replaced one-off trips in 2023, which is why pickup is free on qualifying loads.